Support

Email [email protected] and a person will reply, usually within two working days.

Common questions

My sign-in code hasn't arrived

It comes from [email protected] and usually lands within a minute. Check your spam or promotions folder. You can ask for a new code after 60 seconds, and each code works for 15 minutes.

My walk didn't turn any streets green

A street turns green once you've walked most of it, so short dips into a street don't count. Walks shorter than 200 metres or 3 minutes aren't saved. If the app shows a walk as "still adding up", give it a few minutes: streets in an area new to LitterLoops are fetched the first time someone walks there.

Does LitterLoops track me all the time?

No. It uses your location only while a walk is running, and while the app is open to show where you are on the map. During a walk your phone shows a notification (Android) or a blue location pill (iPhone) so you always know. Pause or finish the walk and it stops.

Who can see my walks?

Walks show in the feed for people nearby and people who follow you. The first and last 150 metres of every route are hidden, so no one sees where you start or finish. Turn on Private account in Settings to show your walks only to followers you approve.

How do I delete my account?

In the app: You → Settings → Delete account. More on the delete your account page.

Report a problem or a person

Use Report on any walk or post in the app, or email us with the person's handle and what happened.